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Customer Service Call Us. +31 (0) 546 456 716 Email Us. info@chemicalguys.eu
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Frequently Asked Questions


Shipping / Delivery

The delivery takes place only in Belgium, Germany, Luxembourg, the Netherlands or the United Kingdom. Delivery time is generally 2-3 business days. For any deviating delivery times please refer to the respective product. If not declared available we will inform you by return. You are free to the product or to wait for your order to reverse. For reversal can cost incurred for the processing of your order will be charged. Shipping via parcel of PostNL / EMS in 98% of deliveries within 24 hours within the Netherlands and also deliver on Saturday. PostNL / EMS also offers the possibility to eea within 3 weeks after shipment pick up on the nearest post office if you unfortunately not at the delivery address can be present. Shipping via DHL is more expensive and can be real-time tracked via www.dhl.com traced, thus offering more certainty. Dispatch of MINI-packs can be provided by regular mail.

Payment Methods

Payment shall be made according to your preference COD, on account, in advance or by credit card (via PayPal). For PayPal payments will be charged 4% surcharge on the total. With your choice of payment method naming our bank details in the opdrachtbevestging and send your order, receipt or acceptance of your payment.

Returns & Cancelation

You can place your order within 7 days without giving reasons in text form by mail, fax or email. This period begins at the time your order is received.

The withdrawal option can be sent to;

Chemical Guys
Correspondentieadres:
Buitenhavenweg 8B
NL-7604 PW ALMELO
NEDERLAND
F: 0031-(0)847-138557
E: info@Chemical Guys.eu

Details

In case of a withdrawal option are the ordered products, non-secondary, unused and unopened. Sold by, used, opened and orders which are in a deteriorated condition are affected than when they are sent are not accepted. Cost of returning orders made to your account. The value of the returns received by us according to the possibility of withdrawal be justified within 30 days after our receipt of your bank account.

Particulars

Your revocation possibility einidigt frequently when you and Chemical Guys with your explicit permission interim alternative solution agreed.

Ordering

In case of a withdrawal option are the ordered products, non-secondary, unused and unopened. Sold by, used, opened and orders which are in a deteriorated condition are affected than when they are sent are not accepted. Cost of returning orders made to your account. The value of the returns received by us according to the possibility of withdrawal be justified within 30 days after our receipt of your bank account.

Payments, prices and offers

See our terms and conditions section 9

Order Status

You can check the status of your order online. If you have created an account, you can use the site log and the progress of the order. also is there any change via email in the state passed

Account Management

You can through an account follow your order and its status. You can change your account at such a move. When creating an account, you automatically by our system a login code. Keep this and pass it to any third. If by any circumstance your login codes are stolen you should report them equal to us.